Perishable goods. Stella D's meatballs are a frozen, perishable food product. For food safety reasons, all sales of perishable items are final and we cannot accept returns or exchanges once an order has shipped.
If something goes wrong, we make it right. If your order arrives damaged, incorrect, or in poor condition (for example, the product arrives warm to the touch or the packaging is compromised), contact us within 48 hours of delivery at info@stelladsfood.com or (844) 929-4040 with your order number and a photo of what you received. We will send a replacement or issue a full refund, whichever you prefer. Please do not consume product that arrives in a compromised condition.
Refund processing. Approved refunds are issued to your original payment method. Most banks post refunds within 5 to 10 business days.
Cancellations. Orders can be cancelled for a full refund any time before they ship. Once an order is in transit we cannot cancel it, but our delivery guarantee above still applies.